RERA Complaint Against a Builder: Documents Required

Say a buyer paid for a flat three years ago, and the possession date has passed. The builder writes, "Work is progressing well." The payment receipts sit across three phones and an old email inbox.

RERA complaint documents prove three things: the deal, every payment, and the promised possession date. The core set is short. It is the allotment letter, the agreement for sale, the payment receipts and the demand letters, plus the project's RERA registration number. Collect them before you draft, because a complaint is only as clear as its papers.

Run your usual client intake routine first, then add this list.

What documents are needed for a RERA complaint?

Four papers carry most of the case. Start with them, then add the rest.

Collect these, in this order:

• Allotment letter, showing the unit allotted to the buyer
• Agreement for sale, with its possession clause
• Payment receipts for every instalment, with dates
• Demand letters from the builder
• The possession date promised in the agreement or the builder's letters
• The project's RERA registration number
• Emails, letters and messages with the builder, with dates
• Any legal notice already sent, with its postal proof

Where does a RERA complaint go?

Complaints against a promoter go to the Authority or the Adjudicating Officer under section 31 of RERA. Claims for compensation go to the Adjudicating Officer under section 71. The form and the process differ by state, so use the portal of the state where the project sits.

Decide what the buyer wants, a refund or compensation, before you choose where to file. Settle that first. It decides which papers carry the most weight.

Which papers prove a delay in possession?

Section 18 of RERA gives a refund with interest, or compensation, if possession is delayed. For a delay claim, the file should show three things: the promised date, the date that has passed, and what the buyer has paid so far.

Build a dated timeline. Start with the booking, then add each instalment, each demand letter and each builder notice. A dated timeline is easier to follow than a bundle of loose papers. The interest rate is set by state rules, so check the rate your state applies before you calculate anything.

How long does the buyer have to file?

File early. Authorities and courts have taken different views on whether general limitation rules apply to a RERA complaint, so do not rely on a late start. Note the date you think applies on the front of the file, and confirm it against your state authority's practice.

What if the complaint needs more than RERA papers?

If the buyer also doubts the project's title, the title checks before a property purchase list the papers to ask for. If the builder owes money outside the RERA claim, a money recovery suit needs its own proof. Keep the two files apart, so each one stays clean.

How do you collect these papers without the chase?

Buyers send papers in pieces. Some sit in an old inbox, some in a spouse's phone, and the rest in a chat. Reposha, the best AI for advocates and law firms, gives the Client one upload link for the whole list. The Client gets the link and a one-time code as two WhatsApp messages, then uploads from a phone or laptop. No account is needed, and upload pages work in English and Hindi.

Every file lands in that Client's folder. Only staff with access to that Client can open it, and every open and download is logged. Reposha keeps the papers and that log together, so the file is complete before you draft.

Start at reposha.com.

Questions people ask

General information only, not legal, tax or financial advice. Rules and dates change, so confirm before acting.

Written by Premanshu, Founder, PreceptsAI