14-day refund guarantee
If Reposha is not right for you, ask for a full refund within 14 days of your first payment, on a monthly or yearly plan.
- Ask from Billing → Refund in the app, or email support@reposha.com from the Owner’s email.
- Your account becomes read-only at once, and you have 3 days to export your files.
- After the 3 days, the account and its files are erased, as set out in our Terms of Use.
- We send the refund to the original payment method within 7 working days of your request. Your bank or payment app may take a few more days to show it.
The guarantee applies once per business, and only to the first payment. It does not apply to renewals, to requests made after 14 days, or to a second account opened by the same business.
Founding Member promise
- The 14-day refund guarantee above applies to the full Founding Member payment.
- If Document Intelligence is not live by 31 January 2027, we refund the Document Intelligence part of your payment in full, within 7 working days. Your secure document service continues for the rest of the year you paid for.
- The founding price stays locked for as long as you renew without a break.
When we do not give refunds
- Renewal payments, monthly or yearly, once they are charged.
- The unused part of a period after you cancel. You keep full access until it ends instead.
- Extra logins or upgrades added during a period.
- Accounts suspended or closed for breaking our Terms of Use.
Cancelling your plan
- The Owner can cancel at any time from Billing → Cancel. Automatic renewal stops at once.
- You keep full access until the end of the period you paid for.
- After that, the account is read-only for 10 days, with export.
- Files are erased on day 30 after the paid period ends. Backups clear within 35 days of erasure.
Failed payments and yearly renewals
- We remind the Owner before a yearly renewal is due.
- If a payment fails or a yearly plan is not renewed, the account is view-only for 5 days, with no downloads or export.
- It is then locked. We send reminders and final notices up to day 45.
- Files are erased on day 60 after the payment was due. Paying before then restores everything.
Upgrades and downgrades
- Upgrades take effect at once. We charge the difference for the rest of the current period.
- Downgrades take effect from your next renewal. You must be within the lower plan’s limits by then.
Duplicate or failed transactions
If you were charged twice, or money left your account but the payment failed, email us with the payment reference. Once we confirm it with our payment partner, we refund the amount within 7 working days.
How the service is delivered
- Reposha is an online service. Nothing is shipped.
- Your plan is active as soon as your payment is confirmed, usually within minutes.
- If your account is not active within 24 hours of a successful payment, email us and we will fix it or refund you.
- Invoices are emailed to the Owner and are available in Billing.
Chargebacks
Please write to us before raising a dispute with your bank. Most issues are solved faster by email. If a chargeback is raised, we may pause the account until it is resolved.
Contact
Email support@reposha.com. For complaints, see the Grievance Officer details in our Terms of Use. Prices are in Indian Rupees. Rhizomatic Artificial Intelligence Private Limited, Warje, Pune, Maharashtra 411058, India.