Files · 2 min · For Owner, Manager, Staff

Ask a Client to re-upload

A blurry Form 16 is as good as no Form 16. Ask for a fresh copy in a few clicks, and keep the request on track.

Time: about a minute.

At a glance

Five steps: open the file, ask to re-upload, add a short reason, Nudge the Client, fresh file arrives

Step 1. Open the file

Open the file from To review, or from the request's page.

Step 2. Click Ask to re-upload

Click Ask to re-upload. The item goes back to waiting.

Step 3. Add a short reason

Say what's wrong in plain words. For example, "The photo is cut off at the bottom" or "We need FY 2025-26, not 2024-25".

Common reasons: photo blurry or cut off, wrong year or period, pages missing, PDF needs a password

Step 4. Nudge the Client

Reposha doesn't message Clients by itself. So let them know: click Nudge on the request. WhatsApp opens with a ready message listing what is still needed.

Step 5. The fresh file arrives

Your Client opens the same link, enters the code and uploads again. The new file lands against the same item, and shows up in To review.

Tip: One clear reason saves a second round of back and forth. Say exactly what you need.

Quick answers

The PDF is password-protected. Reposha stores PDFs exactly as received. Ask the Client for the password, or ask them to upload a copy without one.